Manufacturer’s Warranty
Most products sold by AbleDay are covered by a manufacturer’s warranty. Warranty periods vary depending on the product and manufacturer.
Full warranty details are included with your product documentation or can be obtained from your local AbleDay Partner.
Please note that a manufacturer’s warranty is provided in addition to, and does not affect, your statutory rights under UK consumer law.
Making a Warranty Claim
If you believe your product has developed a fault during the warranty period, please contact your local AbleDay Partner in the first instance.
To help diagnose the issue quickly, we may ask you to provide:
- Photographs of the fault
- A short video showing the problem
- A description of when the fault occurs
- Your proof of purchase or order details
Depending on the nature of the issue, your local AbleDay Partner may:
- Carry out a repair
- Supply replacement parts
- Arrange an inspection
- Liaise with the manufacturer on your behalf
- Arrange a replacement where appropriate
Some warranty claims may require the product to be inspected before a repair or replacement can be authorised.
Looking After Your Product
To help keep your warranty valid, we recommend that you:
- Follow the operating instructions supplied with your product.
- Carry out any routine maintenance recommended by the manufacturer.
- Avoid unauthorised repairs, modifications or misuse.
- Report any faults as soon as they become apparent.
Failure to follow reasonable operating or maintenance guidance may affect warranty cover where permitted by law.
Repairs Outside Warranty
If your product is no longer covered by its manufacturer’s warranty, your local AbleDay Partner may still be able to assist with repairs and servicing.
Any costs for out-of-warranty repairs will always be discussed and agreed with you before any work is carried out.
Need Help?
Your local AbleDay Partner is your first point of contact for warranty support, servicing and repairs. Their contact details can be found on your order confirmation, invoice or by using the ‘Find Your Local Partner’ section of the AbleDay website (via the button below).