Changing Your Mind
If you purchase an item online, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.
You then have a further 14 days to return the goods.
Items should be returned unused, in their original condition and, where reasonably possible, in their original packaging.
Refunds will normally be processed within 14 days of the goods being received back and inspected.
Faulty or Damaged Products
If your item develops a fault or arrives damaged, please contact your local AbleDay Partner as soon as possible.
Where appropriate, your local partner will inspect the product and arrange a repair, replacement or refund in accordance with your statutory consumer rights.
Returning Your Product
Smaller items may be returned by courier.
Larger mobility products may require collection by your local AbleDay Partner.
Your local partner will advise you of the most appropriate return method.
Exclusions
For hygiene reasons, certain products cannot be returned once opened or used unless they are faulty.
Made-to-order or specially customised products may also be excluded from cancellation rights except where required by law.
Refunds
Approved refunds will be made using the original payment method.
If a collection charge was agreed due to the condition of the returned goods, this may be deducted from the refund where permitted by law.
Need Assistance?
Please contact your local AbleDay Partner, whose details can be found on your invoice or by using the ‘Find Your Local Partner’ section of the AbleDay website (via the button below).